Sports / Mobile
The terms you accept on c3444 cover the account you open, the transfers you make through Rocket, Upay or Bank Transfer, and the way you use this site — set out in short sentences rather than long clauses. What you can reach still depends on your local law and the eligible regions we serve.
Rocket, Upay and Bank Transfer sit at the centre of how money moves on c3444, so our terms start there rather than with abstract wording. When you open an account you accept the terms shown on the account page: what you can do in the wallet, what we expect from you, and what happens when a transfer needs a second look. Availability of a payment route, a game category or an account feature depends on your local law and on the eligible regions we can serve, so the options you see after signing in are the ones that apply to you. We keep the wording plain on purpose. Where a rule touches a route you have configured, we name that route instead of burying it in a general clause. Where a rule touches how you sign in, we describe the step rather than pointing at a definition. Nothing here creates an entitlement to a payment method, a game or a market your region does not permit, and nothing on this page overrides the terms you accepted at sign-up. If a clause and this page ever read differently, the accepted terms take priority. Read the section through once, keep the contact link handy, and ask before you act on anything that looks unclear. We revise this page when the account flow or a payment route changes, and the version you see after signing in is the current one.
This policy sits around four things: getting into your account, moving money, the content you see once you are in, and the services we do not run. Anything that touches your login, the details you gave us, or a transfer recorded against your wallet falls inside it. The lobby itself — game titles from CQ9, Habanero, JDB, PG Soft and Spadegaming, the categories they sit in, and how a round plays out — is covered only to the extent that we show it and keep the listing accurate. Your wallet provider and your bank are separate. A Rocket balance is theirs to explain, and a Bank Transfer that never arrived may have paused at your bank rather than here. Knowing which side of that line a question sits on saves you a wait, and the four entries below draw it for you. Access to each of these depends on your local law and the eligible regions we serve, so a feature described here may not be switched on for your account yet.
Opening an account, keeping your login details to yourself, and using your own device all sit inside this policy. If you share a login or open an account in someone else's name, we can restrict access while we check what happened and ask you to confirm the details on file.
Money in and money out runs through the routes configured on your account: Rocket, Upay and Bank Transfer. The policy covers how a transfer is recorded against your account wallet, what we do when a reference does not match, and why a completed transfer may still need a check before it clears.
Game titles, studio names and category listings are shown as reference for your account, not as a promise that every title stays available. Titles from CQ9, Habanero, JDB, PG Soft and Spadegaming can move in or out of the lobby, and the versions you can open while signed in are the ones that count.
Your mobile wallet, your bank and your network operator run under their own terms. When a Rocket or Upay transfer leaves your wallet, the wallet provider's rules apply to that leg of the journey. We cannot change their decisions, and a question about a wallet balance belongs with them first.
Four things are yours to do at any point: read what we hold, correct it, question it, and escalate it. Start in the account area, where the details you gave at sign-up sit next to the transfers recorded against your wallet. If a phone number, name or payment reference is wrong, change it there yourself rather than waiting — a mismatch is the usual reason a transfer stalls. When you want a copy of what we hold, or you think a rule has been applied to you unfairly, use the contact route shown on the site and tell us the account email plus the date of the transaction. That single message saves a round of questions. We answer in the order requests arrive, and we will tell you if we need anything else from you. You do not need a reason to ask.
The account area lists the details you gave at sign-up and the transfers recorded against your wallet, in the order they arrived. Open it before you message us — a missing transfer is often sitting there with a reference that did not match, and you can see that yourself without waiting for a reply.
Phone numbers, email addresses and saved payment details are yours to edit in the account area. Change them the moment you notice something wrong, because a correction made before a transfer lands avoids a manual check afterwards. If a field is greyed out, that is the time to message us.
If a transfer was held, a login was restricted or a clause read differently to what you expected, say so directly and quote the section. We would rather explain the reasoning than have you guess at it. Bring the date and the reference and the answer usually comes back in one exchange.
You can ask what we keep, ask for a correction, or ask for deletion where our accounting obligations allow it. Put the request in writing through the contact link using your account email. We will confirm what was done rather than leaving you to assume it happened.
Pick the route that matches what you are asking, because a message sent to the wrong place is the slowest way to get an answer. Payment questions — a Rocket or Upay transfer that has not shown up, or a Bank Transfer reference that looks wrong — need the account email and the date above everything else. Account questions, such as a phone number you cannot change, belong with the same contact link but should mention which field is locked. For anything about the terms on this page, quote the section heading so we can point at the exact sentence you are reading. There is one published contact link and it sits in the footer of every page, signed in or not. We do not list separate phone lines on this page, and we do not publish answer times here — what we do publish is the route itself, so use it and include the details above.
Every page carries the same contact link in the footer, so you do not have to hunt for it while you are mid-transfer. Send your account email and the date of the transfer from that link and it reaches the team that handles account questions. We do not promise an answer time on this page.
Once you are signed in, the account area shows the current state of your details and transfers. Use it before you message us: most questions about a wallet balance or a pending transfer are answered by the record sitting there, and the same area is where a correction is made.
Both the accepted terms and this legal page are reachable without signing in, so you can read them before you open an account. If the two ever read differently, the terms you accepted are the ones that apply, and you can ask us to point to the exact clause.
What we keep is deliberately short: an email, a phone number, the payment routes you configured, the references on those transfers, and the device you sign in from. That list exists because a transfer question cannot be answered without it, and we do not collect fields the account never uses. Cookies do a narrower job — they keep you signed in, remember the layout you last used, and show us which pages load slowly on a mobile connection so the layout work goes in the right order. Your login is the one key we cannot replace for you, which is why we will never ask for your password inside a chat message and will never ask you to move a transfer to a different wallet number mid-conversation. If a message does either of those, pause and bring it to us through the contact link. Records tied to a transfer stay while the account is open and for the period our accounting obligations require afterwards. You can ask what is held, ask for a correction, or ask for deletion where the law allows it, and we will tell you what we actually did.
Your account email, phone number, the payment routes you configured, the references attached to those transfers, and the device you sign in from. That is a short list on purpose. We keep it because a transfer question cannot be answered without it, and we do not collect fields the account does not use.
Cookies keep you signed in and remember the language and layout you last used. They also tell us which pages load slowly on a mobile connection, which is how layout fixes get prioritised. You can clear them in your browser settings, though clearing the sign-in cookie means typing your details again.
Your login is the one key we cannot replace for you. We will never ask for your password inside a chat message, and we will not ask you to move a transfer to a different wallet number mid-conversation. If a message does that, pause and bring it to us through the contact link instead.
Records tied to a transfer stay while the account is open and for the period our accounting obligations require after it closes. You can ask us what is held, ask for a correction, or ask for deletion where the law allows it. We answer with what we actually did, not a template.
The six questions below come up most often when someone reads these terms for the first time, and they are the ones we answer at the desk. They cover the boundary between your wallet and your account, what you can ask us to change, and where a message should go. Short answers here; if yours is not among them, the contact link in the footer reaches the same team. One point worth repeating: nothing on this page promises a payment route, a game title or a market that your local law or region does not permit, and the terms you accept at sign-up are the version that counts if wording ever differs. Read the pair that matches your situation, then act on it — most of what stalls an account is a detail that could have been corrected in a minute. We keep this list short rather than exhaustive, because a long list of edge cases helps nobody find their own.
No. The transfer leaves your wallet and reaches us as a recorded payment, so the wallet side stays with your provider. What we control is how it is matched to your account wallet and what we ask you for when a reference does not line up. Keep the reference from your wallet app.
Access depends on your local law and the eligible regions we can serve, so there is no single answer that covers everybody. The options you see after signing in are the ones configured for your location. If a payment route is missing for you, that usually reflects a regional limit rather than a fault.
Yes. Sign in and open the account area, where the details you gave at sign-up and the transfers recorded against your wallet are listed. If you want a copy of that in writing, send a request through the contact link in the footer using the same email address on the account.
Message us with the date, the amount and the reference you actually used, plus your account email. A mismatch is not unusual and it is easier to sort than it looks. Keep the confirmation screen from your wallet app until the payment appears against your account.
Most fields you can change yourself inside the account area, and that is the quicker route. If something is locked because a transfer is tied to it, message us rather than opening a second account. Opening two accounts under slightly different names is the mistake that takes longest to unwind.
Use the contact link that appears in the footer on every page, including this one. Say which section you are asking about and what you expected it to say. If you have not opened an account yet, you can still write to us before signing up.